Terms of Service

Last updated: June 30, 2026  ·  Effective: June 30, 2026

These Terms of Service (“Terms”) are a binding agreement between you and novpha (“novpha”, “we”, “us”, or “our”) governing your access to and use of the novpha service. By creating an account, signing in, or using novpha, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use novpha.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use novpha. If you use novpha on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” includes that organization.

2. The service

novpha helps you discover prospect contacts and send and track email outreach from your own connected Gmail account. We may add, change, suspend, or remove features at any time, and we may set reasonable usage limits to protect the service and other users.

3. Your account and your Gmail

• You must own, or be authorized to use, the Google account you connect.
• Email you send through novpha is sent from your Gmail and is your responsibility. You are the sender.
• You are responsible for the accuracy of your account information and for keeping your credentials and connected account secure. Notify us promptly of any unauthorized use.
• You are responsible for all activity that occurs under your account.

4. Plans, credits, and billing

• Certain features use credits or paid plans. Prices, credit costs, and included usage are shown in the app and may change with notice for future purchases.
• Payments are processed by a third-party payment processor; by purchasing you authorize the applicable charges. You are responsible for any taxes.
• Unless required by law or stated otherwise, purchases and used credits are non-refundable. Credits have no cash value and may expire as described at purchase or when your account is closed.
• If a payment fails or is reversed, we may suspend paid features until the balance is resolved.

5. AI features

novpha may use AI to help draft emails, expand keywords, and enrich data. AI output can be inaccurate, incomplete, or unsuitable—you are responsible for reviewing and editing any AI-assisted content before you send it. Do not rely on AI output as professional, legal, or factual advice.

6. Acceptable use

You agree to use novpha lawfully and to follow applicable anti-spam and privacy laws (such as CAN-SPAM, GDPR, and CASL) when contacting people. You must not:

• send spam, unsolicited bulk mail, harassing, deceptive, or misleading messages, or content that is illegal, infringing, or harmful;
• violate Google’s policies or any recipient mail provider’s rules;
• scrape, harvest, or contact people without a lawful basis, or ignore opt-out/unsubscribe requests;
• misrepresent your identity or the origin of a message;
• probe, abuse, reverse-engineer, overload, or disrupt the service, or attempt to bypass usage limits or security;
• resell or provide the service to third parties without our permission.

You will promptly honor opt-out and unsubscribe requests and include required sender information in your emails.

7. Your compliance responsibilities

When you find and email prospects, you are the data controller for those individuals’ personal data and novpha is your processor. You are solely responsible for ensuring you have a lawful basis to collect and contact them, for honoring their privacy rights and opt-outs, and for complying with all laws applicable to your outreach. You will not use novpha in any way that causes us to violate Google’s or any provider’s terms.

8. Your content and data

You retain ownership of the contacts and content you create. You grant us a limited, non-exclusive license to host, process, and transmit your content solely to operate and provide the service for you. Our handling of your data is described in our Privacy Policy.

9. Intellectual property

novpha, including its software, design, branding, and content (excluding your content), is owned by us and our licensors and protected by intellectual property laws. We grant you a limited, revocable, non-transferable license to use the service per these Terms. You may not copy, modify, distribute, or create derivative works from the service except as permitted by law.

10. Feedback

If you send us suggestions or feedback, you grant us a perpetual, royalty-free, worldwide license to use it without restriction or obligation to you.

11. Third-party services

novpha integrates with third-party services (for example, Google/Gmail, payment, AI, and data providers). Your use of those services is subject to their own terms and privacy policies, and we are not responsible for them. The availability of integrations may change.

12. Disclaimers and assumption of risk

We do not warrant that the service will be uninterrupted, error-free, or secure, or guarantee any deliverability outcomes, recipient responses, search results, contact accuracy, or actions taken by Google or any other provider on your account. Prospect and enrichment data may be inaccurate, outdated, or incomplete, and features may be experimental.

novpha is a tool that acts on your instructions. You assume all risk and responsibility for your use of novpha and for your outreach, including who you contact, the content you send, your compliance with law, and any consequences (such as spam complaints, blocklisting, suspension of your Google account, or recipient claims). You agree that we are not responsible for any such outcomes.

13. Limitation of liability

To the maximum extent permitted by law, novpha and its suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the service. Our total aggregate liability for any claim relating to the service will not exceed the greater of the amounts you paid us in the three (3) months before the event giving rise to the claim, or USD $50.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless novpha and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the service, your content or outreach, or your violation of these Terms or applicable law.

15. Termination

You may stop using novpha and disconnect at any time. We may suspend or terminate access, with or without notice, for violation of these Terms, misuse of the service, legal requirements, or risk to us or other users. Provisions that by their nature should survive (e.g., content licenses you grant, disclaimers, liability limits, indemnity, and governing law) will survive termination.

16. Governing law, arbitration & class-action waiver

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules.

Informal resolution first. Before filing any claim, you agree to contact us at support@novpha.com and try in good faith to resolve the dispute informally for at least 30 days.

Binding individual arbitration. To the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to novpha or these Terms that is not resolved informally will be settled by final and binding arbitration on an individual basis, rather than in court, except that either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property or unauthorized-use matters. The arbitration will be administered under established commercial arbitration rules, and judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury waiver. You and novpha agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and novpha waive any right to a jury trial.

Time limit on claims. Any claim relating to novpha must be filed within one (1) year after it arises; otherwise it is permanently barred, to the extent permitted by law.

If the class-action waiver or arbitration provision is found unenforceable for a given claim, that claim will proceed in the state or federal courts located in Delaware, and you consent to their jurisdiction; the rest of this section remains in effect. Nothing here limits any non-waivable rights you may have under your local law.

17. Changes to these Terms

We may update these Terms from time to time; we will revise the “Last updated” date and, for material changes, provide additional notice in the app or by email. Your continued use after changes take effect constitutes acceptance of the updated Terms.

18. Miscellaneous

These Terms and the Privacy Policy are the entire agreement between you and us regarding the service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

19. Contact

Questions about these Terms: support@novpha.com.

This document is provided for transparency and does not constitute legal advice.